Frequently Asked Questions
Everything you need to know about shopping with L’AGENCE.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of the purchase date. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I determine my size in L’AGENCE denim and silk?
Each product page includes a detailed size guide. Generally, our denim fits true to size with premium stretch recovery, while our silk blouses are designed for a classic tailored fit. If you are between sizes, we recommend sizing up for a more relaxed silhouette.
When will my order ship?
Standard orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number. Delivery times vary based on your selected shipping method and destination.
Do you offer international shipping?
Yes, L’AGENCE ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the value of your order.
How should I care for my L’AGENCE garments?
To maintain the longevity of our premium fabrics, we recommend dry cleaning for all silk, blazer, and leather pieces. Denim should be washed inside out in cold water and hung to dry to preserve the integrity of the wash and fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return the items once they arrive, provided they meet our return criteria.